settling in
settling in
So you’re checked in. What next?!
We want you to feel at home right away. Scroll through the information below to learn more about the house and your stay in general.
Network: BT-P5AW9Q
Password: ANeDQP9UPrCgNP
If you encounter any issues with the internet, we would kindly ask that you contact the team in the office so they can investigate further.
get connected
The central heating is controlled via the thermostat on the wall in the hallway. To turn on the heating, ensure the dial on the thermostat in the hallway is turned around to between 25-30°. Please bear in mind it may take a little time for the apartment to warm up. Remember to turn the dial back to zero before you go to bed at night or leave the apartment during the day.
If you find the heating hasn’t fired up, you can find the main boiler in the hallway cupboard. Please ensure the boiler is switched on at the mains and not showing any errors. If none of the above is working, simply contact the team in the office and one of our Maintenance team can promptly attend.
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Too toasty?! On the rare occasion that the city does see a spectacular summer’s day, we do also have a small number of fans available. Contact the office to request one but, please note, this is subject to availability.
get toasty
All properties have a hairdryer to hand and we provide one set of towels per guest to save you some room in your suitcase!
As we’re self-serviced accommodation and not a hotel, daily housekeeping is not provided. However, if you are staying with us for more than seven days, someone will attend to turnover the house and restock your linen. This is will be pre-arranged with the team in the office.
A small number of toilet rolls and miniature toiletries are left to get you started on your first night. Russells, a short walk away on Sandy Row would be your closest location to stock up on supplies.
freshen up
You’ll find the remote for the SMART TV in the lounge. The TV is equipped with a number of streaming apps such as Netflix, Disney and Prime Video. Use your own account details to sign into these and we would just gently remind you to sign out before departing!
*If you forget, don’t worry - just contact the team in the office and we’ll have a member of staff head down and log you out.
The balcony door is a tilt and turn style. It’s easy to use when you know how! Watch this video for guidance so you can open and close with ease.
Turn the handle until it's pointing upright and pull the entire frame of the door towards you. Then simply press your hand against the outer frame and slide this along the tracks. To close, slide the door back along and then push the frame inwards, turning the handle to its original position.
Struggling to close the windows? There’s a knack for that! You need to push down on the lever on the inside of the window frame (the one that says PRESS) while gently pulling the handle towards you. This will release the mechanism and allow the windows to release closed.
lounge lizards
You will find the washing machine in the kitchen, and the iron and ironing board in the hallway cupboard. A small number of laundry capsules can be found below the kitchen sink. This is a washer only and not a tumble dryer so you will need to use the air dryer to hang your wet laundry. This is also found in the hallway cupboard.
wash, dry, iron, repeat
Both bedrooms have spacious wardrobes where you can store away your luggage and you’ll find hanging space for those items you want to keep neat and tidy.
neat and tidy
The spacious, private kitchen is always a hit with our guests. Here you’ll have everything you need to whip up a tasty, home-cooked meal or a warm breakfast on a cold winter’s day.
As we’re self-serviced accommodation, we provide utensils, cookware and crockery, but the cupboards and the fridge are left bare for you to stock with what you need. Take a seat at the dining table and relax over your morning coffee before setting off for a full day of sights or shopping.
Ensure the cooker is switched on at the wall - the red fuse light will illuminate. Adjust knobs for temperature and function to use the oven accordingly. On the hob, remember to press and hold ignition switch as well as turning the desired ring dial. The middle dial is the timer; you’ll need to turn this around even partially to get the oven started.
Before you leave the house on the morning of your departure, we simply ask that you pop your crockery in the dishwasher and clean any pots and pans you might have used.
cook up a storm
Although it can sometimes feel like it, we aren’t a hotel so some of our processes will be different. As daily Housekeeping isn’t a feature of self-serviced accommodation, it may be the case that you start to accumulate more rubbish than fits in your personal, indoor bins.
If that’s the case, we would kindly ask that you remove this to the larger communal bins to prevent any spillages or odours in-house. You’ll find these in the car park; access via the door in the lift lobby and walk straight ahead. Brown recycling bins are here and the main waste disposal area is located just beyond. Remember to take your building fob with you as you’ll need that to get back into the lobby!
Replacement bin-bags will be under the sink in the kitchen and we thank you for your kind co-operation.