settling in
settling in
So you’re checked in. What next?!
We want you to feel at home right away. Scroll through the information below to learn more about the house and your stay in general.
Network: BT-P9CWW2
Password: GhkxKA3Xu3faNh
If you encounter any issues with the internet, we would kindly ask that you contact the team in the office so they can investigate further.
get connected
The central heating is controlled via the boiler itself, located in the far right-hand kitchen cupboard. To turn on the heating, ensure the CH dial is turned around to ‘ON’ and all radiators valves are open. Please bear in mind it may take a little time for the apartment to warm up.
If you find the heating hasn’t fired up, have a quick look at the boiler. Ensure this is switched on at the wall (pictured in the video) and the unit itself and is not showing any errors. If none of the above is working, simply contact the team in the office and one of our Maintenance team can promptly attend.
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Too toasty?! On the rare occasion that the city does see a spectacular summer’s day, we do also have a small number of fans available. Contact the office to request one but, please note, this is subject to availability.
get toasty
All properties have a hairdryer to hand and we provide one set of towels per guest to save you some room in your suitcase!
As we’re self-serviced accommodation and not a hotel, daily housekeeping is not provided. However, if you are staying with us for more than seven days, someone will attend to turnover the house and restock your linen. This is will be pre-arranged with the team in the office.
A small number of toilet rolls and miniature toiletries are left to get you started on your first night. The Centra located just to the side of City Hall would be your closest location to stock up on supplies.
freshen up
You can access a number of Freeview channels via the Smart TV in the lounge and this is also equipped with a number of streaming apps such as Netflix and BBC iPlayer.
Use your own account details to sign into these and we would just gently remind you to sign out before departing!
*If you forget, don’t worry - just contact the team in the office and we’ll have a member of staff head down and log you out.
Depending on the make-up of your group, you may also need to use the sofa bed in the evenings. We’ve pulled together a quick video tutorial to show you exactly how this operates so you can get settled down with no stress!
lounge lizards
You will find the iron and ironing board within the apartment, usually within a wardrobe, but check all cupboards if you can’t locate this! A small number of laundry capsules can be found below the kitchen sink. This is a washer only and not a tumble dryer so you will need to use the air dryer to hang your wet laundry.
wash, dry, iron, repeat
Both bedrooms have spacious wardrobes where you can store away your luggage and you’ll find hanging space for those items you want to keep neat and tidy.
neat and tidy
The spacious, private kitchen is always a hit with our guests. Here you’ll have everything you need to whip up a tasty, home-cooked meal or a warm breakfast on a cold winter’s day.
As we’re self-serviced accommodation, we provide utensils, cookware and crockery, but the cupboards and the fridge are left bare for you to stock with what you need. Pull up a dining chair and relax over your morning coffee before setting off for a full day of sights or shopping.
Ensure the cooker is switched on at the wall. Adjust knobs for temperature and function to use the oven accordingly.
Before you leave the house on the morning of your departure, we simply ask that you pop your crockery in the dishwasher and clean any pots and pans you might have used.
cook up a storm
Although it can sometimes feel like it, we aren’t a hotel so some of our processes will be different. As daily Housekeeping isn’t a feature of self-serviced accommodation, it may be the case that you start to accumulate more rubbish than fits in your personal, indoor bins.
If that’s the case, we would kindly ask that you remove this to prevent any spillages or odours in-house. You’ll find garbage chutes located at the far end of each level in which you can pop smaller bags of rubbish. For larger bags, the main rubbish and recycling area is in the side car park, accessed via the red door to the left of the lift. You may need your building key to unlock this if it’s closed.
Replacement bin-bags will be under the sink in the kitchen and we thank you for your kind co-operation.