what time can i check in to the apartment?

Check-in is from 3 p.m.

Click here for additional arrival and departure information.

will someone meet me upon arrival?

No. All of our arrivals are self-check-in, meaning you’ll use the details we send you to check in independently. This is why we require your IDs and, where relevant, your security deposit to be sent across in advance and why we stress that you must never simply arrive at the property without completing all the necessary online steps as laid out in our reservation confirmation email.

can you arrange airport transfers?

No, the team at Central Belfast Apartments deal with your reservation only although are always available for advice. Sometimes, Booking.com offer free airport transfers as part of their reservation package - these must be arranged via their independent platform.

Please check our section on Getting Here for all the information and relevant links.

i have a car - where do i park?

You have full use of one private car parking space within a secured lot right at the building. Once you’ll raised the barrier using the fob provided, you can park in any space; these are not designated.

WHEN WILL HOUSEKEEPING COME TO CLEAN?

Our properties are all self-serviced accommodation and daily housekeeping is not provided. If you’re staying with us for a longer period of time, however, someone will attend every seven days to carry out a basic clean and turnover of your room. This will be pre-arranged with the team in the office.

We leave a couple of towels per guest to get you started along with some miniature toiletries to get you through the first night.

how do i get to the city centre?

If the weather is good, it’s just a 20-25 minute walk to City Hall and it’ll offer you the chance to see a little more as you go! However, there is a regular, express bus route that runs from Lisburn Road and you’ll find a stop right beside City Hospital; check the Translink Journey Planner for live, up-to-date information on the next available service. Alternatively, you can call a local taxi company or use Uber.

HOW DO I TURN THE HEATING ON FOR LONGER?

Put simply, you don’t! We want you to be warm, but the heating simply cannot be left on all night or during periods where you are not in the property itself. We kindly request that you ensure the thermostat is turned off along with all the lights whenever you leave the property each day. We appreciate your understanding and co-operation.

HELP! I NEED MAINTENANCE…

If, for any reason, you require Maintenance to attend during your stay, we don’t need you to stay in and wait. But as we manage a large volume of properties across the city, our team cannot carry spare keys on the ground. In order for them to gain access and resolve the issues in a timely manner you must leave your keys in the lockbox if you leave the building.

It’s also essential that you contact the team in the office no later than 4 p.m. to ensure your job can be prioritised prior to the team heading home. If your call is received after this point, it may be the case that the team will have to attend first thing the following morning.

HOW DO I CHECK OUT?

We first ask that you remove any excess rubbish to the large communal bins to the left of the building and clean and tidy away any used dishes.

Then you simply need to reverse the process you used to check-in. Ensure the apartment door is locked before returning to the orange lockbox and using the same code you used upon arrival to open this. Replace the key, close the lockbox firmly and ensure the code is scrambled before leaving. Keys must never be left inside the property or place in a post-box.

Remember, check out is at 10 a.m. sharp unless otherwise arranged and confirmed by our team.

when will my deposit be returned?

Pending inspection and providing no House Rules have been broken your security deposit will be returned within 24 hours of your departure. Our Housekeeping team attend a large number of cleans across the city each day and we must wait until we receive word that all is well before returning any deposits. Now and again, cleans will roll over to the following day if we experience a particularly busy volume of turnovers. How long this takes to return to your account will depend on who you bank with, but we are always advised 2-10 days for clearance.

who do i call in an emergency?

Our offices are open seven days a week during the hours of 9 a.m. - 5 p.m. Phonelines and emails are monitored during these hours only and at the moment, the team is too small to be able to offer an out of hours number.

We will always do everything we can to ensure problems are solved in a timely manner, but if encounter an emergency outside of our availability, please find some relevant contacts below:

999 - urgent emergency services
101 - non-urgent police matters
111 - non-urgent NHS helpline

Click here for all information relating to medical care and emergency contacts for visitors to Northern Ireland. The nearest A&E department is the Royal Victoria Hospital.