settling in
settling in
So you’re checked in. What next?!
We want you to feel at home right away. Scroll through the information below to learn more about the house and your stay in general.
Network: VM5590318
Password: t4ccWvwHwvgq
If you encounter any issues with the internet, we would kindly ask that you contact the team in the office so they can investigate further.
get connected
The central heating is controlled via a thermostat located in the hallway before entering the lounge. To turn on the heating, ensure the thermostat is turned on to the desired temperature and please press ‘Select’ on the lower wall-mounted device. Please bear in mind it may take a little time for the apartment to warm up.
If you find the heating hasn’t fired up, you can find the main boiler in the hallway cupboard. Ensure this is switched on and not showing any errors. If none of the above is working, simply contact the team in the office and one of our Maintenance team can promptly attend.
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Too toasty?! On the rare occasion that the city does see a spectacular summer’s day, we do also have a small number of fans available. Contact the office to request one but, please note, this is subject to availability.
get toasty
All properties have a hairdryer to hand and we provide one set of towels per guest to save you some room in your suitcase!
As we’re self-serviced accommodation and not a hotel, daily housekeeping is not provided. However, if you are staying with us for more than seven days, someone will attend to turnover the apartment and restock your linen. This is will be pre-arranged with the team in the office.
A small number of toilet rolls and miniature toiletries are left to get you started on your first night. The Eurospar located not too far along Donegall Road, past the City Hospital towards Boucher Road, would be your closest location to stock up on supplies.
freshen up
You’ll find the TV remote in the lounge, where you can view the many Freeview channels available, but also in addition to this, the TV is equipped with a number of streaming apps such as Netflix, Disney and Prime Video. Use your own account details to sign into these and we would just gently remind you to sign out before departing!
*If you forget, don’t worry - just contact the team in the office and we’ll have a member of staff head down and log you out.
lounge lizards
You will find the washer dryer in the kitchen and the iron and ironing board in bedroom wardrobe. A small number of laundry capsules can be found below the kitchen sink.
wash, dry, iron, repeat
The bedroom has a spacious wardrobes where you can store away your luggage and you’ll find hanging space for those items you want to keep neat and tidy.
neat and tidy
The compact kitchen is always a hit with our guests. Here you’ll have everything you need to whip up a tasty, home-cooked meal or a warm breakfast on a cold winter’s day.
As we’re self-serviced accommodation, we provide utensils, cookware and crockery, but the cupboards and the fridge are left bare for you to stock with what you need. Take a seat at the dining table and relax over your morning coffee before setting off for a full day of sights or shopping.
Ensure the cooker is switched on at the wall - the red fuse light will illuminate. Adjust knobs for temperature and function to use the oven accordingly. On the hob, press the power button, and then select desired rings to use, and fluctuate temperature using the + / - buttons.
Before you leave the house on the morning of your departure, we simply ask that you wash and dry any crockery, cutlery, pots and pans you might have used.
cook up a storm
Although it can sometimes feel like it, we aren’t a hotel so some of our processes will be different. As daily Housekeeping isn’t a feature of self-serviced accommodation, it may be the case that you start to accumulate more rubbish than fits in your personal, indoor bins.
If that’s the case, we would kindly ask that you remove this to the larger outdoor bin to prevent any spillages or odours in-house. As you exit the apartment building, turn right, and access through the locked garage-type doorway to find the central bin store. A key to open this door will be included with the apartment keys.
Replacement bin-bags will be under the sink in the kitchen and we thank you for your kind co-operation.