can i select a specific room when booking?

Our reservation system is very clever and moves bookings around to maximise occupancy. We can’t allocate specific rooms but you are always guaranteed your reserved room type and all rooms within that category are finished to the same standard and décor.

what time can i check in to the room?

Check-in is from 3 p.m.

Click here for additional arrival and departure information.

will someone meet me upon arrival?

No. All of our arrivals are self-check-in, meaning you’ll use the details we send you to check in independently. This is why we require your IDs and, where relevant, your security deposit to be sent across in advance and why we stress that you must never simply arrive at the property without completing all the necessary online steps as laid out in our reservation confirmation email.

is there a fridge in each room?

No. There is one large, communal fridge in the shared kitchen. We provide labels for guests to claim their food and have designated shelves for each room.

We love to see our guests make themselves at home and make use of this space. We simply ask that you be respectful of others and their personal belongings

WHEN WILL HOUSEKEEPING COME TO CLEAN?

Although it may feel similar, The Wellesley is not a hotel and daily housekeeping is not provided. If you’re staying with us for a longer period of time, however, someone will attend every seven days to carry out a basic clean and turnover of your room.

We do leave a couple of towels per guest to get you started, but we understand sometimes you need a little more. Extras are provided free of charge in the kitchen shelves should you wish to avail of these.

help! i need maintenance…

If, for any reason, you require Maintenance to attend during your stay, we don’t need you to stay in and wait; the team will simply use the keypad access to pop in while you’re out.

It is essential, however, that you contact the team in the office no later than 4 p.m. to ensure your job can be prioritised prior to the team heading home. If your call is received after this point, it may be the case that the team will have to attend first thing the following morning.

HOW DO I CHECK OUT?

You simply need to reverse the process you used to check-in. Remove any rubbish to the main bin in the kitchen, ensure you have all your belongings before exiting the property and pull both your room door and the front door firmly closed behind you.

Remember, check out is at 10 a.m. sharp unless otherwise arranged and confirmed by our team.

can you arrange airport transfers?

No, the team at Central Belfast Apartments deal with your reservation only although are always available for advice. Sometimes, Booking.com offer free airport transfers as part of their reservation package - these must be arranged via their independent platform.

Please check our section on Getting Here for all the information and relevant links.

who do i call in an emergency?

Our offices are open seven days a week during the hours of 9 a.m. - 5 p.m. Phonelines and emails are monitored during these hours only and at the moment, the team is too small to be able to offer an out of hours number.

We will always do everything we can to ensure problems are solved in a timely manner, but if encounter an emergency outside of our availability, please find some relevant contacts below:

999 - urgent emergency services
101 - non-urgent police matters
111 - non-urgent NHS helpline

Click here for all information relating to medical care and emergency contacts for visitors to Northern Ireland. The nearest A&E department is the Royal Victoria Hospital.