settling in
settling in
So you’re checked in. What next?!
We want you to feel at home right away. Scroll through the information below to learn more about the apartment and your stay in general.
Network: BTHub6-T8FK
Password: V3qtaHeDJmTR
If you encounter any issues with the internet, we would kindly ask that you contact the team in the office so they can investigate further.
get connected
The central heating is controlled via a thermostat located behind the lounge door. Watch this video showing how to operate the heating - once the heating is on, adjust the dial to change the target temperature. Please ensure this is turned off overnight or any time you leave the apartment.
The boiler itself is located in the bathroom cupboard. If you’re having an issue with the heating, check here and ensure this is switched on. If it’s showing any error codes or the bar pressure has dropped and needs re-set, simply contact the team in the office and one of our Maintenance team can promptly attend.
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Too toasty?! On the rare occasion that the city does see a spectacular summer’s day, we do also have a small number of fans available. Contact the office to request one but, please note, this is subject to availability.
get toasty
All properties have a hairdryer to hand and we provide one set of towels per guest to save you some room in your suitcase!
As we’re self-serviced accommodation and not a hotel, daily housekeeping is not provided. However, if you are staying with us for more than seven days, someone will attend to turnover the house and restock your linen. This is will be pre-arranged with the team in the office.
A small number of toilet rolls and miniature toiletries are left to get you started on your first night. The Eurospar on Donegall Road or Tesco Express on Dublin Road would be your closest location to stock up on supplies.
freshen up
You’ll find full cable access in the lounge and, in addition to this, the TV is equipped with a number of streaming apps such as Netflix, Disney and BBC iPlayer. Use your own account details to sign into these and we would just gently remind you to sign out before departing!
*If you forget, don’t worry - just contact the team in the office and we’ll have a member of staff head down and log you out.
lounge lizards
As a compact space, it’s pretty tight on storage so you will find the iron and ironing board tucked away in the bathroom! A small number of laundry capsules can be found below the kitchen sink should you wish to use the washing machine during your stay. This is a washer only and not a tumble dryer so you will need to use the air dryer to hang your wet laundry.
wash, dry, iron, repeat
The bedroom has a foldaway stand to allow you to store your luggage and you’ll find hanging space for those items you want to keep neat and tidy.
neat and tidy
The well-equipped, private kitchen is always a hit with our guests. Here you’ll have everything you need to whip up a tasty, home-cooked meal or a warm breakfast on a cold winter’s day.
As we’re self-serviced accommodation, we provide utensils, cookware and crockery, but the cupboards and the fridge are left bare for you to stock with what you need. Take a seat at the breakfast bar and relax over your morning coffee before setting off for a full day of sights or shopping.
Ensure the cooker is switched on at the wall - the red fuse light will illuminate. And follow the instruction manual provided for clear guidance on how to operate it.
Before you leave the house on the morning of your departure, we simply ask that you pop your crockery in the dishwasher and clean any pots and pans you might have used.
cook up a storm
Although it can sometimes feel like it, we aren’t a hotel so some of our processes will be different. As daily Housekeeping isn’t a feature of self-serviced accommodation, it may be the case that you start to accumulate more rubbish than fits in your personal, indoor bins.
If that’s the case, we would kindly ask that you remove this to the larger outdoor bins to prevent any spillages or odours in-house. You’ll find these to the left as you exit the building. Please do not use the bin-chutes within the building, these are non-operational.
Replacement bin-bags will be under the sink in the kitchen and we thank you for your kind co-operation.